Software Support​

Expert Support You Can Rely On

We offer dedicated in-house expertise to safeguard your Claris FileMaker system against potentially business-critical issues.

With a straightforward support agreement and swift response times, you can have peace of mind knowing that you can readily access the assistance of a skilled developer.

Do i really need a support contract?

A support contract for a business-critical software system is an indispensable investment for any company. It provides a safety net that ensures uninterrupted operations, minimises downtime, and safeguards against unforeseen technical challenges.

With a support contract in place, businesses can access timely assistance from experts who understand the intricacies of the software, resolving issues quickly and efficiently. This not only protects the company’s valuable data and processes but also boosts overall productivity and customer satisfaction. Additionally, having a support contract means staying up-to-date with software upgrades and patches, enhancing security, and keeping the system optimised for peak performance.

In essence, a support contract is an insurance policy for business continuity, offering peace of mind and enabling organisations to focus on growth and innovation without the constant worry of potential system failures.

Different Ways We Can Support You

General Support

Our expert support package covering your Claris FileMaker system.

Hosting and Backups

Choosing the right hosting and backup package or utilising our Clockwork Cloud.

Disaster Recovery

Support with reducing the impact of an IT failure and getting your business-critical systems back online.

Platform Licensing

We can help you pick the right Claris FileMaker license for your business needs with the best value option.

Support and Maintenance

By choosing a support contract with Clockwork, you guarantee a rapid response, typically within minutes or a few working hours, for any issues you raise through various channels like phone calls, emails, Skype, or support tickets.

Our fixed-cost support contracts simplify your budgeting process, eliminating concerns about escalating expenses when utilising our services.

Additionally, we offer proactive system maintenance to ensure consistent peak performance, complete with dependable backups and robust security protocols to provide you with added peace of mind.