Managed IT Support

Our Managed IT Support services offer a comprehensive suite of solutions designed to optimise your technology environment. We take a proactive stance, providing continuous monitoring, maintenance, and expert assistance to enhance the reliability, security, and efficiency of your IT infrastructure, ultimately bolstering your business’s technological capabilities.

Key Advantages

Our managed IT support guarantees uninterrupted system operations, effectively minimizing downtime and disruptions, thus ensuring smooth business operations.

In today’s digital landscape, cybersecurity is of paramount importance. By choosing our support, you gain access to our extensive knowledge of robust security measures and best practices, all dedicated to safeguarding your data and valuable assets. Our expertise encompasses a wide spectrum of security components, including firewalls, antivirus solutions, data encryption, routine security audits, and the development of comprehensive business continuity plans.

Furthermore, we operate as your strategic IT partner, working closely with you to align your IT strategy with your business objectives. We provide expert guidance and consultancy, facilitating well-informed IT decisions that drive growth, innovation, and competitive advantages.

Our support includes:

Onsite and desk-side support
Rapid remote support
Network and infrastructure solutions
Hardware and software procurement

Count on us to ensure the seamless operation and security of your IT infrastructure while providing valuable insights and strategic guidance to drive your business forward.

Remote IT Support

In contrast to most other IT support providers, where you’re often required to create a support ticket to receive a reference number and then wait for issue resolution, we take a distinctive approach. With our remote support service, your staff can swiftly contact us via email or telephone and connect directly with a knowledgeable support technician who will promptly commence investigating the issue. Throughout the process, you are kept well-informed, and in cases where the resolution may take longer than a few minutes, we provide you with a realistic timeframe. This approach ensures that you’re never left feeling frustrated or uncertain about the timeline for issue resolution.

Onsite IT Support

While our exceptional IT support service is capable of resolving more than 95% of requests and issues remotely, there are instances where the expertise of an onsite IT engineer is invaluable.

We provide both on-demand site visits and scheduled onsite IT support visits, ensuring that we stay well-informed about any IT challenges or concerns your staff may encounter. Our team of highly experienced field engineers is readily available for ad hoc assignments, including office relocations and hardware deployments.

We are equipped to assist with any IT project or transitions you may be undertaking, and we are committed to offering our unwavering guidance and support throughout the process.

Mobile Device Management (JAMF / MDM)

JAMF and Mobile Device Management (MDM) go hand in hand to provide comprehensive solutions for managing and securing devices in the modern workplace. JAMF is a leading provider of Apple device management solutions, offering tools like JAMF Pro and JAMF Now to streamline the deployment, configuration, and ongoing management of Mac, iPhone, iPad, and Apple TV devices. MDM, on the other hand, is a broader category of technology that encompasses managing mobile devices, regardless of the operating system. Together, JAMF and MDM solutions empower organisations to efficiently manage their device fleets, enforce security policies, distribute apps, and ensure compliance, enhancing productivity and data protection across their mobile and Mac devices.

Support Agreement

Our Clockwork IT Support Agreement is tailored to precisely match your needs, offering a range of diverse options and response times.

An expert support technician will work closely with you to create the scope of support and what options are most suitable for your business needs from automated 24/7 server monitoring to priority response.

If you would like a quote for our IT support then please fill in the form below and one of our team will be in touch.