We require a 1st Line Support Technician for our IT Support team.

This role would be within our IT support team whereby you would be the first port of call and friendly face/voice for our customers when they are facing issues with their IT systems or a basic issue with a FileMaker solution our Software team have developed.

Full training will be provided but any IT experience will be a bonus.

Duties to include:

• Creating support tickets received via email, Skype, Teams or phone call on to our internal tracking system.
• Interpreting, diagnosing and recording details for issues reported. 
• Fixing various IT issues remotely where possible or onsite.
• Fitting replacement parts as required in an electrostatic safe environment
• Keeping customers up to date with issues raised and part turnaround times.
• Performing audits onsite to ensure the information we hold for supported computers/network equipment is up to date.

Prerequisites:

• Excellent customer service skills, enthusiasm and motivation.
• Full manual driving license.
• Interest in technology