Clockwork Service Contracts

A typical Clockwork support contract includes all parts, labour and callout charges, and loan equipment with a guaranteed response time.

We can be as involved in your business as you wish from functioning as a seamless extension of your IT department to being your virtual IT Director providing impartial, expert strategic guidance on your IT strategy.
 

Our attitude is ‘can do’ and we will always go above and beyond the contracted level of service.

Our Services

Apple Authorised Service Provider

Apple Authorised Service Provider

We are an Apple Authorised Service provider which means we can work on your Mac without affecting your warranty.

Parts & Labour Coverage

From PAYG (pay as you go) to full parts and labour coverage. We have a contract to suit your needs.

Response Time

4hr or 8hr response times available. Out of hours support also available.

Loan Equipment

We understand that our customers are charging for their operators time.

We keep extensive service loan stock of replacement servers, workstations, portables and displays so in the event of a repair not being possible on your site, we’ll still have you back up and running and making money!

Business Continuity

WIth a business continuity plan in the event of you not being able to access your building or a power cut for example you will be able to use our business continuity centre in Leeds equipped with the latest Macs and servers to continue production.

We have the facility to remotely backup your most critical data from your office and to our mirrored servers and store your archive media to seamlessly restore your data.

Remote Support

We can assist you with setting up a secure remote access connection to your network to enable our technicians to diagnose and repair software issues remotely.