Apple Service Programs

Clockwork are an Apple Authorised Service Provider. We can carry out repairs that are covered by any official Apple service programs.

We offer completely free assistance for devices that have faults that are covered by extended Apple warranty.

If your device is deemed eligible for Apple service program coverage, we will repair it free of charge

Please see the list below for all current active Apple Service Programs.

Clockwork are the Apple Authorised Service Provider for Leeds, Yorkshire.

Apple Authorised Service Provider

Active Apple Service Programs

iPhone 12 and iPhone 12 Pro Service Programme for No Sound Issues

iPhone 12 and iPhone 12 Pro Service Program for No Sound Issues

Apple has determined that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience sound issues due to a component that might fail on the receiver module. Affected devices were manufactured between October 2020 and April 2021.
iPhone 11 Display Module Replacement Program for Touch Issues

iPhone 11 Display Module Replacement Program for Touch Issues

Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module. Affected devices were manufactured between November 2019 and May 2020.

iPad Air (3rd generation) Service Program for Blank Screen Issue

iPad Air (3rd generation) Service Program for Blank Screen Issue

Apple has determined that, under certain circumstances, the screen on a limited number of iPad Air (3rd generation) devices may go blank permanently. A brief flicker or flash may appear before the screen goes blank.

15-inch MacBook Pro Battery Recall Program

15-inch MacBook Pro Battery Recall Program

Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk.

Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number.
Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro

Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro

Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:

  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel “sticky” or do not respond in a consistent manner
13-inch MacBook Pro Display Backlight Service Program

13-INCH MACBOOK PRO DISPLAY BACKLIGHT SERVICE PROGRAM​

Apple has determined that a very small percentage of 13-inch MacBook Pro displays may exhibit one or more of the following behaviors:

  • Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen
  • Display backlight stops working completely
13-inch MacBook Pro (non Touch Bar) Solid-State Drive Service Program

13-inch MacBook Pro (non Touch Bar) Solid-State Drive Service Program

Apple has determined that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive.

13-inch MacBook Pro units with affected drives were sold between June 2017 and June 2018.

13-inch MacBook Pro (non Touch Bar) Solid-State Drive Service Program

13-inch MacBook Pro (non Touch Bar) Battery Replacement Program

Apple has determined that, in a limited number of 13-inch MacBook Pro (non Touch Bar) units, a component may fail causing the built-in battery to expand. This is not a safety issue and Apple will replace eligible batteries, free of charge.

Affected units were manufactured between October 2016 and October 2017 and eligibility is determined by the product serial number.

Get back up and running and doing what you do best!